Refund policy
Mia Online Store – 7-Day Return Policy for Damaged Goods
At Mia Online Store, we take pride in providing high-quality products and excellent service. However, in the rare case that your order arrives damaged, we are committed to resolving the issue quickly and fairly.
Policy for Damaged Goods:
1. Time Frame for Reporting Damaged Goods:
- If your item arrives damaged, you must report it to us within 7 calendar days from the date of delivery.
- After the 7-day period, we will no longer be able to accept returns or issue refunds for damaged goods.
2. How to Report Damaged Goods:
- Please contact our customer service team at mia.houseofpublishing@gmail.com immediately upon receiving your order.
- When reporting the damage, please provide the following information:
- Order number
- Description of the damage
- Photographs of the damaged item and packaging (if applicable)
3. Return Process:
- Once we receive your report, our team will review the damage and provide instructions for returning the damaged item.
- You will be provided with a prepaid return shipping label for the return of the damaged goods, if required.
4. Refunds and Replacements:
- After the returned item is received and inspected, we will offer a replacement (depending on stock availability).
- If the item is no longer available for replacement, a full refund will be issued.
5. Exclusions:
- This return policy applies only to items that have been damaged during shipping.
- It does not apply to items that were damaged after delivery or as a result of improper use.
- Please retain all original packaging for the return process, as it may be needed for inspection or processing.
6. Customer Support:
- If you have any questions or need assistance, please reach out to our customer support team at [mia.houseofpublishing@gmail.com].
We value your business and will do our best to ensure your satisfaction with every purchase. Thank you for shopping with Mia Online Store.
