Shipping policy

Mia Online Store – Shipping Policy**

At Mia Online Store, we aim to provide a seamless and reliable shopping experience for our customers. Below is a breakdown of our shipping policy to ensure that your orders are delivered to you in a timely and efficient manner.

1. Shipping Locations
We currently offer shipping within *South Africa*. Unfortunately, we do not ship internationally at this time. 

2. Shipping Methods & Delivery Times
We partner with trusted courier services to deliver your orders. The following shipping methods are available:

  • Standard Shipping: 
       - Delivery time: *3 to 5 business days (depending on the delivery location).
       Pudo Locker to locker or Pudo Locker to Door
  • Free/local Shipping: 
       - Delivery time: *1 to 3 business days (in Oudtshoorn, Western Cape, South Africa).
       
    Please note: Delivery times are estimated and may vary depending on the location and external factors such as public holidays, weather conditions, or courier delays.

3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size/weight of the items in your order. 

4. Processing Time
- Orders are typically processed within *1–2 business days from when they are placed. Please note that orders are only processed and shipped on business days (Monday to Friday, excluding public holidays).
- If there is a delay in processing your order due to stock availability or any other reasons, we will notify you via email.

5. Shipping Restrictions
- We currently do not ship to international addresses or remote areas that are outside of major delivery zones.
- If your delivery address falls under a restricted zone, we will contact you to arrange an alternative shipping method or a full refund.

6. Tracking Your Order
You will receive a sms or WhatsApp message from the courier company once your parcel as been deposited in a locker for pickup, or when it will be delivered to your doorstep.

7. Delivery Issues
While we work hard to ensure timely deliveries, there may be occasional delays or issues during shipping. If your order has not arrived within the expected time frame, or if you experience any problems with delivery, please contact us at mia.houseofpublishing@gmail.com, and we will assist you.

Damaged Goods: If your order is damaged during transit, please refer to our *Returns & Exchanges* policy for information on how to resolve this.
- Incorrect Address: We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided at checkout. Please double-check your shipping details before submitting your order.

8. Contact Us
If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to us. Our customer service team is here to help!

Note:
- Delivery times and shipping rates are subject to change based on courier services and location.
- We reserve the right to modify this shipping policy at any time. Changes will be reflected on this page.